General Enquiries : 01291 440 299
24 Hr On Call Number : 07747 601 847

Training Terms & Conditions

We reserve the right to cancel or reschedule any of our courses. Where it is necessary to cancel or reschedule any courses, you will be informed at the first available opportunity and delegates will be rescheduled as a priority to the next available course(s). We do not accept any responsibility for certificates expiring as a result of a cancelled course.

Payment

Full payment is required prior to the course start date. We reserve the right to withhold certificates until full payment has been cleared. Individual consumers are required to make payment at the time of booking.

Company cancellations 

If you are booking as a company, the full course fee will be charged for cancellations made fewer than 10 working days before the course start date. Cancellations can be received either by phone 07747601847 or by email info@outdoormedicalsolutions.co.uk  This applies to both scheduled courses and group bookings.

Consumer cancellations

If you are booking as an individual, you have 14 calendar days in which to cancel your booking from the date it was made. If your course is due to start within this 14 calendar day period:

  • If we have fully supplied the first aid course, you will lose your right to cancel and not be entitled to any refund of the fees you paid.
  • If we have supplied only part of the course, you are still able to cancel the remaining part(s) of the course(s), but will be liable for the supply of all service(s) we have provided to you up until the time we receive notice of your intention to cancel. This will be calculated as an amount proportional to the services that have been supplied, taking into account the total cost of the course.

This applies to both scheduled courses and group bookings. Cancellations can be made by phone 07747601847 or by email info@outdoormedicalsolutions.co.uk

Scheduled courses

Transfers

You can transfer a delegate once without incurring a charge, provided that we receive this request at least 10 working days before the course start date. If you book a course less than 10 working days before the course start date, you will not be able to make a transfer, except in the event of illness and you provide us with a medical certificate.

Substitutions

Substitutions will be accepted provided that the request is received before the course start date.

 

Group bookings

Transfers

No charges will be applied to any transfer request that we receive, provided that it is received at least 10 working days before the course start date. Any transfer requests received fewer than 10 working days before the course start date will incur an additional 50 per cent charge of the course fee.

Course prices

All our prices are subject to VAT at the prevailing rate.

Course timing and joining instructions

Good time keeping throughout the course is essential. We will issue full joining instructions to the booker, for delegates attending the course, which includes information regarding the start time of the course. If the booker does not receive the joining instructions, it is their responsibility to contact us to arrange for them to be re-sent.

Failure to attend the course due to not receiving joining instructions will result in the full cost of the course being charged. It is the responsibility of the booker to ensure that the delegate is fully briefed and made aware of these instructions and all course requirements before attending the course.

Attendance

Delegates must attend and complete all aspects of the course to qualify for certification. The full cost of the course will be charged for delegate(s) who arrive late or are absent from all or part of the course. This applies even if they are refused admittance due to lateness.

Meeting the needs of delegates

We have an Equal Opportunities Policy. To enable us to ensure that all customers are treated fairly and their requirements are fully met, you must advise us in advance of any special requirements that your delegate(s) need in order to enable them to participate fully in the training.

Please note that we do not provide any specialist equipment and/or personnel such as signers or translators; however, these can be sourced at your own cost.

Re-certification

It is the employer’s responsibility to ensure that all delegates attending a first aid at work requalification course hold proof of a current (in date) first aid at work certificate which is valid for the duration of the requalification course being attended.

Limitation of liability

Except in respect of death or personal injury caused by our negligence, we shall not be liable by reason of any representation (unless fraudulent) or implied warranty condition or other term, or any duty at common law or under the express terms of this agreement, for any loss of profit or any indirect special or consequential loss, costs, expenses or other claims for compensation. Our entire liability to you under or in connection with this agreement and the provision of the first aid training shall not exceed the sum of twice the contract value. Nothing in this paragraph is intended to exclude any liability on our part for fraud.

Data Protection Act 1998

Non-sensitive Personal data collected will be used for the purpose of delegate(s) and course administration and may be disclosed to appropriate bodies/organisations associated with such course.

The information may also be used for marketing purposes and you may be contacted by telephone or e-mail with details of future similar events and courses organised or promoted by us which may be of interest to you.

We will not send marketing communication to any individual or organisations who have requested that their details are not used for such purposes.

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as is reasonable and necessary. If Personal data is disclosed, the Service Provider will ensure the bodies/organisations to which the Personal data is disclosed maintain equivalent measures and processes.

Contact details supplied to us will not be passed on to third parties.

Complaints

If you have any complaint about this website or any of the services we provide, you should contact us immediately and we will try and resolve it as soon as possible in line with our complaints policy.